International Business

 I. Introduction
1.1. Business meetings and oral communication 1
1.2. Types of business meetings 3
1.3. Group interactions 7
1.4. The importance of the chairman and the role of the company secretary 9
II. Communication within international meetings
2.1. Communicating across cultures 12
2.2. Values, belief and practices 13
2.3. Nonverbal communication 14
2.4. Cultural contrasts in business 18
III. Effective communication in international meetings
3.1. Steps in conflict resolution 21
3.2. Troubleshooting group problem and possible solutions 22
3.3. What makes meetings effective? 25
3.4. Procedures and techniques to improve meetings 28
3.5. Dealing with troublemakers 31
IV. Meetings in the technological age and overseas
4.1. Telephone meetings 36
4.2. Online meetings 38
4.3. Video conferencing 39
4.4. Overseas meeting 40
V. The meeting process: step-by-step 41
CONCLUSIONS 49